Emergency 5G Bonded Connectivity Restores Betway’s UK Head Office After BT Cut-Off

Overview

• Industry: Online Gaming, Finance, Corporate Infrastructure
• Objective: Rapidly restore high-speed, secure internet connectivity for Betway’s 400-person head office following a critical outage caused by an ISP error.
• Context: The office depended heavily on cloud tools such as Microsoft Teams, VPN links, and real-time trading data. With BT service unexpectedly terminated, operations came to an immediate halt.
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Challenge

• Unexpected Disconnection: BT terminated service without warning due to a billing address mismatch, despite all payments being up to date.
• High Operational Impact: 400 employees and 1,500 connected devices were unable to work, causing major disruption to internal and external communications.
• No Fast Remedy: BT’s support system offered no escalation path or immediate fix, leaving the organisation offline for five days.
• Urgent Restoration Required: Betway needed an enterprise-grade temporary network that could integrate with its existing Meraki infrastructure while maintaining performance and security.
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Solution

• Rapid-Response Deployment: Our engineers were onsite within two hours of project sign-off to assess coverage and install a bonded 5G setup.
• Bonded 5G Connectivity: Implemented five aggregated 5G circuits, delivering 1.25 Gbps throughput and built-in carrier diversity for redundancy.
• Public IP & VPN Integration: Configured routable public IPs to re-establish Betway’s Meraki site-to-site VPNs, restoring secure access to global systems.
• Full Remote Monitoring: Provided continuous oversight by senior network engineers to ensure stability during the interim period.
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Outcome

• Connectivity Restored in Hours: Betway was fully operational by 5 pm the same day — just five hours after project approval.
• Resilient Performance: The bonded 5G service maintained high throughput and zero downtime throughout the incident.
• Business Continuity Secured: Employees were able to resume work immediately, avoiding costly productivity losses.
• Long-Term Safeguard: The incident prompted implementation of a permanent wireless backup to prevent future single-point failures.
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Highlights

• Five bonded 5G circuits delivering 1.25 Gbps with carrier redundancy.
• Seamless integration with Meraki site-to-site VPN architecture.
• Restored full operations for 400 staff within five hours.
• Demonstrated value of fixed-wireless backup as a true disaster-recovery solution.